Terms and Conditions

Check-in & Check-out

The check-in time for all rooms, suites and houses is between 2.00pm and 8.00pm. Check-out time is 11.00am on the day of departure. If guests check-out later than 11.00am, there will be a £25 per hour charge.

If the keys are not returned after guests have left the premise, the guests will be charged for a replacement lock and keys.

Parking

Bowness Bay Suites offers SLDC parking permits rentable for £2.50 per day, allowing  customers to park in over 30 car parks around the South Lakes area. We cannot accept any responsibility for damages to vehicles. Customers should return the permit upon check-out. Failure to do so will result in a £50 replacement fee plus charges for temporary parking for the next guests.

Breakfast

Bowness Bay Suites provides complimentary breakfast hamper, available in the rooms.  

Deposits

When booking direct - At confirmation, a £50 non - refundable deposit is required for the room. There is a 24 hour grace period after booking when cancellation is free of charge. Bookings taken up to 7 days in advance require full, non-refundable pre-payment.The payment will be taken from the card used to secure the booking. Payment may be taken any time after booking, at the discretion of Bowness Bay Suites. 

For third party bookings please refer to the individual policies.

Cancellations and No Shows

If the reservation is only cancelled within 14 days of arrival, the full stay will be charged.

Please note that a reservation is a legally binding contract and we urge you to take out travel insurance when you book. All cancellations must be sent in writing, either vis email or letter (recorded delivery). We shall confirm with you once we have received the cancellation.

In the event of a No Show the full amount will be charged to the card used when booking. 

Complaints Policy

Here at the Bowness Bay Suites we have a positive approach to solving any complaints and ask that if you feel something is not right with your stay that you bring it up with us straight away. A member of our team will be happy to deal with any issues you may have and we will always strive to resolve them as quickly as possible to ensure that we cause minimal disruption to your stay. Please be aware that certain issues may not be resolvable between the hours of 10pm to 7am.

  1. If you have an issue or concerns regarding your stay this MUST be reported during your stay. This gives us the opportunity to resolve any issuesDURINGyour stay.

  2. If you do not give us the opportunity to resolve any issues whilst you are with us, we may not be able to deal with your complaint once you have checked out.

  3. We hold a strict no refunds policy.

  4. Please note all telephone calls are recorded for training and monitoring purposes and can/will be used as evidence if required.

  5. Complaints will not be responded to if sent through social media platforms. This includes messenger, Facebook and Trip Advisor.

  6. If you wish to raise a complaint this must be done by email only within 7 days of your stay. After this, a complaint will not be responded to.

  7. Please email enquiries@bownessbaysuites.co.uk

Occupancy Terms

All suites offered by Bowness Bay Suites strictly prohibits pets and children under 18. All suites accommodate a maximum of 2 people. We ask that your suite is only occupied by the number of guests confirmed on the booking. We reserve the right to refuse entry if  we suspect that these terms are not being adhered to. In which case, the full amount of the booking will be charged.

CCTV is in operation for your security and security of the property.

We kindly ask that all guests respect the accommodation they are staying in, along with its furnishings. Unfortunately, in the past some have chosen not to do this, which means we have to implement certain policies. We allow for up to 2.5 hours to clean the suites, which should be more than enough time. However, if the suites  are left in a state which requires more time that this, there will be a housekeeping charge of £20.00 per hour plus VAT made to your card.

Damage, Breakage & Missing Items

Guests are fully responsible for any damages or missing items during their occupation of any of  the suites. If either situation occurs, the full costs of replacement or repair will be charged to the card that was used to secure the booking.

If we are unable to offer any of our suites due to damage or misuse, those guests who caused such damage will be liable for the total loss of revenue incurred. This can be as much as £180 per night.

Smoking Policy

All suites are strictly NON SMOKING and will incur an extra cleaning fee of £50.

Charges will be made to the card used to secure the booking, and will be used for the extra cleaning needed for the furnishings and fabrics.

Special Requirements/Requests

Please inform us of any dietary or mobility requirements you may have prior to you stay. We are more than happy to help in any way to achieve accessibility if we are told in advance.

We will make every effort to fulfil any special request. However, please note that failure to do so does not constitute a breach of contract.

Unforeseen Circumstances

In the situation that your reserved accommodation is unable to be occupied due to unforeseen circumstances, we shall make every effort to provide alternative accommodation. However, if we are unable to achieve this you will receive a full refund. Please note that this does not constitute a breach of contract.

Coronavirus

Whilst every effort will be made to thoroughly clean your room, customers are advised that staying in accommodation is done so at their own risk.

If you become unwell and develop symptoms of Coronavirus whilst staying with us, you have a duty to inform Bowness Bay Suites. Customers will then have to leave immediately.

 

Force Majeure

The company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of Force Majeure or any other circumstances beyond its reasonable control. This includes (but is not limited to): flooding, earthquake, extreme weather conditions,  natural disasters, acts of terrorism, fire, collapse of building structures, and the failure of electric power, gas, water (or any other utility service), plant machinery or computers.

You are responsible and liable for any breakages or damage that is caused while you occupy the room including any accidents that may occur. If any damage is caused you are responsible up to the full cost of replacement or repair. The costs will be taken from the card used to secure the booking or card used to pay for your stay. This also applies to anything that goes missing from your room during your stay.

 

© 2020 by Bowness Bay Suites                               

4 Kendal Road, Bowness on Windermere, Cumbria, LA23 3EQ - 015394 45823

Bowness Bay Suites is a luxury guest house in the heart of the lake district. Book your room today.

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