Customer Privacy Policy

We value the privacy of everyone who visits our sites and business. We’ll only collect and process data in a way which is mentioned below and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site and when you enter our property. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately, and any of the services we offer.

Privacy Policy Contents

  1. What data do we collect?

  2. How do we collect your data?

  3. How will we use your data?

  4. How do we store your data?

  5. CCTV 

  6. What are your data protection rights?

  7. What are cookies?

  8. How do we use cookies?

  9. What types of cookies do we use?

  10. How to manage your cookies

  11. Privacy policies of other websites

  12. Changes to our privacy policy

  13. Auditing

  14. How to contact us

  15. How to contact the appropriate authorities

 

What data do we collect?

1.1 Personal identification information (name, email address, phone number, address, etc.).

1.2 Payment details (credit or debit card).

1.3 Website behaviour.

How do we collect your data?

You indirectly provide most of your data to us via our third party booking agents. We collect and process data when you:

2.1  Place a booking for any of our services.

2.2 Provide feedback via any of our feeds.

2.3 Use or view our website from your browsers cookies.

2.4 Place a booking through our third party booking systems.

How will we use your data?

Our site collects your data so that we can:

3.1  Process your bookings or orders.

3.2 Process and enquiry.

3.3 Use your details to inform our advertisement strategy.

How do we store your data?

4.1 Our site uses a variety of third parties to facilitate and analyse our booking and advertising activities. At all time we remain the controller of the data and we do not sell any data to third parties.

4.2 Depending on the reason why we are processing your data dictates how long we store the data. Booking data is stored for 2 Years. If you have any queries regarding our storage of data please contact us at enquiries@bownessbaysuites.co.uk.

CCTV

5.1 Our CCTV is owned and operated solely by Bowness Bay Suites.

5.2 We have security measures in place to protect this information and control access to it. Including use of encryption and two step verification methods.

5.3 This information is collected for security purposes and the safety of our customers.

5.4 The recordings are stored for the length of time legally required and may be extended if we suspect a crime.

5.5 CCTV is used only in public spaces.

5.6 Access to our CCTV is given to third parties when necessary to meet our legal requirements and for the safety of our customers.

What are your data protection rights?

We want to ensure that you fully understand your data protection rights. Every user is entitled to the following: 

6.1 The right to access – You have the right to request from our site a copy of your personal data. This is a free service however we may charge you a small fee if you require multiple copies or the information or there is an excessive amount of data gathering to fulfil your request.

6.2 The right to rectification – You have the right to request that our site correct any information you believe is inaccurate. You also have the right to request our site complete information you believe is incomplete

6.3 The right to erasure – You have the right to request that our site erase your personal data, under certain conditions.

6.4 The right to restrict processing – You have the right to request that our site restrict the processing of your personal data, under certain conditions.

6.5 The right to object to processing – You have the right to object to our site processing of your personal data, under certain conditions.

6.6 The right to data portability – You have the right to request that our site transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer  James Harris at enquiries@bownessbaysuites.co.uk

 

What are cookies?

7.1 Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?

Our site uses cookies in a range of ways to improve your experience on our website, including:

8.1 Keeping you signed in

8.2 Understanding how you use our website

8.3 To facilitate are advertising through relevant 3rd Parties

8.4 Updating customer profile information

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

9.1 Advertising – our site uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our site share some limited aspects of this data with third parties for our advertising purposes. 

 

How to manage cookies

10.1 You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

11.1 Our site website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

12.1 Our site keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12/06/2020.

 

Auditing

We audit GDPR in our business yearly and whenever something new is added there is a process in place to assess how it may change or alter the systems and procedures that are in place. As well as this we take a collective approach to our business where everyone is listened to and able to raise concerns or issues. This enables any faults, improvements or errors in our GDPR to be rectified as and when they arise. 

 

How to contact us

If you have any questions about our sites privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our data protection officer James Harris in any of the below ways.

 

Email us at: enquiries@bownessbaysuites.co.uk

Call us: 015394 45823

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our stes has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113.

Online: https://ico.org.uk/global/contact-us/

 

© 2020 by Bowness Bay Suites                               

4 Kendal Road, Bowness on Windermere, Cumbria, LA23 3EQ - 015394 45823

Bowness Bay Suites is a luxury guest house in the heart of the lake district. Book your room today.

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