Check-in & Check-out

The check-in time for all rooms, suites and houses is between 2.00pm and 8.00pm. Check-out time is 11.00am on the day of departure. If guests check-out later than 11.00am, there will be a £50 penalty charge.

If the keys are not returned after guests have left the premise, the guests will be charged for a replacement lock and keys.

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Parking

Bowness Bay Suites offers SLDC parking permits rentable for £5 per day, allowing  customers to park in over 30 car parks around the South Lakes area. We cannot accept any responsibility for damages to vehicles or loss of vehicles. Customers must return the permit upon check-out. Failure to do so will result in a £51 replacement fee plus charges for temporary parking for the next guests until a replacement permit is found. By taking the permit, you accept full liability and responsibility.

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Wi-Fi

Whilst every effort will be made to ensure there is a good wi-fi connection, we are not liable for any interruption in service, slow speeds or any faults with access to the internet.

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Deposits

We have the right to charge a deposit up to the full amount any time after booking.

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Pre-authorisation

We may pre authorise the card up to the full amount at any time after booking.

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Cancellations and No Shows

If the reservation is cancelled within 14 days of arrival, the full stay will be charged.

Please note that a reservation is a legally binding contract and we urge you to take out travel insurance when you book. All cancellations must be sent in writing, either vis email or letter (recorded delivery). We shall confirm with you once we have received the cancellation.

In the event of a No Show the full amount will be charged to the card used when booking. 

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Complaints Policy

Here at the Bowness Bay Suites we have a positive approach to solving any complaints and ask that if you feel something is not right with your stay that you bring it up with us straight away. A member of our team will be happy to deal with any issues you may have and we will always strive to resolve them as quickly as possible to ensure that we cause minimal disruption to your stay. Please be aware that certain issues may not be resolvable between the hours of 10pm to 7am.

1. If you have an issue or concerns regarding your stay this MUST be reported during your stay. This gives us the opportunity to resolve any issues DURING your stay.

2. If you do not give us the opportunity to resolve any issues whilst you are with us, we may not be able to deal with your complaint once you have checked out.

3. We hold a strict no refunds policy.

4. Please note all telephone calls are recorded for training and monitoring purposes and can/will be used as evidence if required.

5. Complaints will not be responded to if sent through social media platforms. This includes messenger, Facebook and Trip Advisor.

6. If you wish to raise a complaint this must be done by email only within 7 days of your stay. After this, a complaint will not be responded to.

7. Please email enquiries@bownessbaysuites.co.uk

Occupancy Terms

All suites offered by Bowness Bay Suites strictly prohibits pets and children under 18. All suites accommodate a maximum of 2 people.  We reserve the right to refuse entry if  we suspect that these terms are not being adhered to. In which case, the full amount of the booking will be charged. We also reserve the right to charge what the additional rooms would have costed. 

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CCTV is in operation for your security and security of the property.

We kindly ask that all guests respect the accommodation they are staying in, along with its furnishings. Unfortunately, in the past some have chosen not to do this, which means we have to implement certain policies. We allow for up to 2.5 hours to clean the suites, which should be more than enough time. However, if the suites  are left in a state which requires more time that this, there will be a housekeeping charge of £30.00 per hour plus VAT made to your card.

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Damage, Breakage & Missing Items

Guests are fully responsible for any damages or missing items during their occupation of any of  the suites. If either situation occurs, the full costs of replacement or repair will be charged to the card that was used to secure the booking.

If we are unable to offer any of our suites due to damage or misuse, those guests who caused such damage will be liable for the total loss of revenue incurred. This can be as much as £210 per night.

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Guest Conduct

Guests should be aware that we have the right to eject them should their conduct be disruptive, such conduct includes but is not limited to, anti-social behaviour, threatening staff, causing disruption to other guests. Should such an incident occur, we have the right to charge the guest the value of compensation we deem appropriate to award other guests. We operate a firm 1 strike policy on behaviour, we will give you one warning about your conduct and should it continue, you will be required to leave immediately. Should your conduct be severely bad such as threatening staff or causing criminal damage, you will be asked to leave immediately without warning.

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Smoking Policy

All suites are strictly NON SMOKING and will incur an extra cleaning fee of £50.

Charges will be made to the card used to secure the booking, and will be used for the extra cleaning needed for the furnishings and fabrics.

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Special Requirements/Requests

Please inform us of any dietary or mobility requirements you may have prior to you stay. We are more than happy to help in any way to achieve accessibility if we are told in advance.

We will make every effort to fulfil any special request. However, please note that failure to do so does not constitute a breach of contract.

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Gift Vouchers

1. Vouchers are valid for one year from purchase. The voucher expiration date will be stated on them and cannot be used after that date.

2. Vouchers can only be redeemed at Bowness Bay Suites

3. Vouchers cannot be replaced if lost, stolen, or destroyed.

4. Vouchers have no cash value and cannot be refunded or exchanged for cash or other denominated vouchers.

5. Vouchers can only be used in a single transaction; and cannot be exchanged for cash. No change or refund will be given

6. Vouchers cannot be used in conjunction with any special promotions or discounts

7. Cancellations made within the specified cancellation period are subject to the Bowness Bay Suites cancellation policy and may result in forfeiture of the voucher value.

8. If the certificate’s value does not cover the full amount of the service or product, the bearer is responsible for paying the remaining balance

9. Vouchers cannot be used for stays over public holidays or the weekends surrounding these

10. Vouchers cannot be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.

11. Bowness Bay Suites reserves the right to amend these terms and conditions without prior notice.

12. The latest version of the terms and conditions will be available on Bowness Bay Suites website or upon request.

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Unforeseen Circumstances

In the situation that your reserved accommodation is unable to be occupied due to unforeseen circumstances, we shall make every effort to provide alternative accommodation. However, if we are unable to achieve this you will receive a full refund. Please note that this does not constitute a breach of contract.

 

Force Majeure

The company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of Force Majeure or any other circumstances beyond its reasonable control. This includes (but is not limited to): flooding, earthquake, extreme weather conditions,  natural disasters, acts of terrorism, fire, collapse of building structures, and the failure of electric power, gas, water (or any other utility service), plant machinery or computers.

You are responsible and liable for any breakages or damage that is caused while you occupy the room including any accidents that may occur. If any damage is caused you are responsible up to the full cost of replacement or repair. The costs will be taken from the card used to secure the booking or card used to pay for your stay. This also applies to anything that goes missing from your room during your stay.